1. What is iBUILD?

The iBUILD mobile application for customers is a citizen-to-citizen (C2C) housing market disruption tool that empowers people to build, reversing their housing plight through small-scale construction based on individual need.

 

2. How do I get iBUILD?

iBUILD is available on the play store and all you need is an android or IOS phone compatible with the app. Tap on the play store icon, tap the search bar and search for iBUILD, select the iBUILD icon and select install. After the complete installation, tap open and start using.

 

3. What services does iBUILD offer?

iBUILD provides digital housing support services. A customer can:

  • find lenders to finance his/her home project
  • access building plans from certified architects
  • get quotes from contractors w/reviews and hire them to do the project
  • track construction progress and pay the contractor through the app
  • locate material suppliers
 

4. Who can use iBUILD?

iBUILD is open to anyone looking for a qualified contractor to construct their home, looking for lenders to finance their home project and also a platform that will manage and track the construction progress.

 

5. How much does it cost to use iBUILD?

iBUILD is a free mobile app that will be available on Google Play Store and Apple Store for users to download.

 

6. Can I use my phone to run iBUILD?

iBUILD supports android 4.0 and higher versions and soon supporting IOS platform.

 

7. What is One Time Password (OTP)?

It is a unique 6-character One Time Password code that can only be used once to verify iBUILD account and is sent to your registered mobile number.  The iBUILD user is required to enter the correct OTP code to verify their account and complete the login process.

 

8. What if I don't receive an OTP within 5 minutes?

If you do not receive your OTP within 5 minutes, you can request for another OTP by clicking the “Resend OTP” option.

 

9. Why do I have to have an email in order to use iBuild?

For successful registration with iBUILD, a user is required to have an email address. The email address acts a secondary recovery option to changing your password. The customer can also receive reports and statements regarding their account through their email addresses. Any promotion, offer or marketing information is also communicated through the email address.

 

10. How do I login to use iBUILD?

  1. Open iBUILD app and select role; “Customer” or “Contractor”
  2. Select country code from dropdown menu
  3. Enter mobile phone number
  4. Enter pin
  5. Select “Keep me logged in” (optional)
  6. Click sign in
 

11. How do I recover a forgotten password?

  1. Open iBUILD app
  2. Click “Forgot Password”
  3. Select “Role”
  4. Enter registered email address
  5. Select country code and enter mobile phone number
  6. click next to reset your password
 

12. How do I create a project?

Open iBUILD app, click on the menu icon at the top left corner of your window, select “Create a project” option from the menu list, select the project type; “new home”, “incremental build” or “repairs”, Give your project a name, enter the description of the project; the budget, state if you will be buying the material or the contractor, upload the plans, state project location, project duration and then release for quotes and wait for feedback from potential contractors.

 

13. How do I view my notifications?

Open iBUILD app, click on the menu icon at the top left corner of your window, select “Create a project” option from the menu list, select the project type; “new home”, “incremental build” or “repairs”, Give your project a name, enter the description of the project; the budget, state if you will be buying the material or the contractor, upload the plans, state project location, project duration and then release for quotes and wait for feedback from potential contractors.

 

14. Can one iBUILD account be used on more than one device?

Yes, iBUILD can be used in more than one mobile phone or tablet as long as the phone or tablet has android 4.0 and above OS versions.

 

15. How do I find a plan?

iBUILD can be used in more than one mobile phone or tablet as long as the phone or tablet has android 4.0 and above OS versions.

 

16. Do I have to be connected to the internet to use iBUILD?

To access the iBUILD app, you must be connected to the internet (2G, 3G, 4G, Wi-Fi). Additional charges my apply for data usage from your phone or internet service provider.  In some countries there are USSD/SMS versions of iBUILD available to those without data or smart phone access.

 

17. Is iBUILD secure and safe to use?

iBUILD app was designed with security top of mind. Once you install and activate the app, you can deposit into the e-wallet and your money is safe. Treat your Remote PIN like you do your bank card PIN – never share it with anyone. Remember that no one will be able to access your accounts using the app if they do an unauthorized SIM swap on your cell phone number because the app is linked to your cell phone.

 

18. When is iBUILD coming to my country?

Keep checking back on our “Countries” section to see what countries are actively piloting, launching and “coming soon”

 

19. What if I have more questions?

Please send us an email with your question and we will respond as soon as possible.